Refund & Cancellation Policy
We stand behind every song we create. If something goes wrong, we'll make it right. We start with a free revision, and offer a full refund if that still doesn't resolve it.
Last updated: June 2026
Our Commitment to You
At Melodia, we pour care into every personalised song. We know you're creating something meaningful: a birthday, a wedding, a cherished memory. We take that responsibility seriously.
Every refund or revision request is reviewed by our music experts, not an automated system. They listen to your song, understand your brief, and decide the right course of action: a free expert revision to get it exactly right, or a full refund where the situation genuinely warrants one.
We aim to resolve every case fairly and quickly, typically within 2–5 business days of hearing from you.
Individual Customers
Buying a personalised song for a loved one? This full policy applies to you. You're protected under the Consumer Protection Act, 2019.
Partner / B2B Orders
For bulk or partner orders placed via our vendor API or business agreements, refunds are governed by your partner contract. The eligibility criteria below still apply as a baseline.
Refund Eligibility
Eligible for Refund
- • Technical failure that prevents song generation from completing
- • Song generation does not complete within 60 minutes
- • Delivered song significantly deviates from the details you provided
- • Duplicate charge caused by a system error
- • Service unavailable for more than 24 hours affecting your order
- • An expert revision was completed and the revised song still fails to meet your submitted specifications
Not Eligible for Refund
- • Subjective preference: the song meets your submitted details but you prefer a different musical style
- • Change of mind after the song has been successfully delivered
- • Incomplete or inaccurate input details provided at the time of order
- • Account suspended or terminated for Terms of Service violations
Expert Review & Free Revision
When you raise a concern, our music experts personally review your case. They listen to your song, read your original brief, and assess what went wrong. Based on their review, they will either:
- • Offer a free expert revision: the most common outcome. Our team re-creates your song incorporating your feedback, at no additional charge.
- • Process a full refund: if the issue is a valid technical failure, a significant mismatch from your brief, or the revised song still doesn't meet your submitted specifications.
To initiate a review, contact us within 7 days of receiving your song and include:
- • Your order number
- • What specifically didn't match your brief
- • Any guidance for the revised version (if applicable)
How to Request a Refund
Steps
- 1. Email us at info@melodia-songs.com within 7 days of the issue
- 2. Include your order number and the email used at checkout
- 3. Describe the issue clearly. Attach screenshots or error messages if available.
- 4. Confirm your preferred refund method (original payment method or bank transfer)
Processing Timeline
- • Initial response: within 24 hours
- • Review and decision: 2–5 business days
- • Refund to original payment method: 5–7 business days (as per RBI guidelines for digital payment refunds)
- • Bank transfer refunds: 3–5 business days
Cancellation Policy
Before Processing Begins
You may cancel a song order within 5 minutes of placing it, before our AI begins processing. Contact us immediately. Cancellations in this window receive a full refund.
After Processing Begins
Once generation is underway, cancellation is not possible due to the automated nature of our service. If a technical error prevents delivery, you are fully eligible for a refund.
Account Closure
You may close your account at any time by contacting us. Account closure does not automatically trigger refunds for completed orders, but you may separately raise refund requests for any eligible transactions.
Refund Methods
Refunds are returned via the same method used at checkout:
- • UPI / Cards / Netbanking (Cashfree): Refunded to the original source within 5–7 business days
- • Bank Transfer: Refunded to your bank account within 3–5 business days
If the original payment method is no longer active, we will coordinate an alternative refund method with you directly.
Special Circumstances
Service Outages
If a widespread technical issue affects multiple customers, we may proactively issue refunds or service credits without requiring individual requests. We will notify affected customers by email.
Billing Errors
Any billing error on our part (duplicate charges, incorrect amounts) will be corrected immediately with a full refund.
Force Majeure
In cases of force majeure (natural disasters, widespread infrastructure outages, etc.) we will work with each affected customer individually to provide refunds or service credits.
Dispute Resolution
If you disagree with our refund decision, please escalate through these steps:
- 1. Internal escalation: Request a review by our management team via email
- 2. Consumer Forum: As an individual customer, you may raise a complaint with the relevant Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
- 3. Payment dispute: You may also raise a chargeback with your bank or payment provider if a refund is owed and not processed within the timelines above
We always prefer to resolve disputes directly and will respond promptly to any escalation.
Policy Updates
We may update this policy from time to time. Material changes will be communicated by email to registered customers. The "Last updated" date at the top of this page always reflects the current version.
Contact Us for Refunds
Reach out to our support team. We typically respond within 24 hours on business days.
When writing to us, please include:
- • Your order number
- • The email address used at checkout
- • A clear description of the issue
- • Screenshots or error messages, if applicable
Need Help with a Refund?
Our support team is here to help. We will respond within 24 hours and work hard to make things right.